Customer Always Remembers

Memories are thought to be a list of connected moments that come together for creating the sad and happy chapters of one’s life. While making any decision, most of us have the habit of thinking of the past times for getting reassurance that the decision we are going to take will turn out to be the right one.

Working In Support

While talking about buying a product or getting a service, the decision of the one who is getting it is based on the memories and not the experiences. The memory at a point of time has the potential to overpower the prolonged time of happiness one has experienced. Most of the decisions that we take have their roots present in the future’s uncertainty where the memories help us to navigate the unknown roads by acting as the fog lights. When any customer visits the site of an individual and moves on to inquire about the support as he has loved everything about the site but does not get a thoughtful response. This memory will act in a negative manner for the customers in the future times.

Ways In Which The Support Members Should Treat The Customers

Smart operator sitting between co-workers during telephone conversation

The members of the support team should always try to direct their tone and language so that they can create positive and lasting memories in the minds of the customers. They should not only pay heed to the whole experience but should also pay equal attention to how the experience is about to end. While thinking about future, a customer will not be thinking about the experiences but that of the anticipated memories. Empathy, a correct tone, language, and timeliness are extremely essential for satisfying every client and customer, but the thing that ultimately matters is the memory with which the customer walks away. More than 90% of the experienced interaction can be good, but the improper tone, gesture, and words can actually spoil the ending of the interaction.

Memory Plays An Important Role In Customer Support

Whatever a human being experiences consciously is actually influenced directly by the memories of the past. When the customer is expecting a bad support but instead receives a great one, they actually feel compelled to share it and discuss it with their family and friends. Customers can easily leave any business that does not give the proper value to them. The ending of every story is extremely important as it wraps up the whole story and turns it into a good or ill memory. Years of loyalty and trust on a support service can actually evade in a moment with a wrong ending.

The Key Moments Are To Be Focused On

Empathy is extremely important in conversations to build up the understanding which is the basis of solving every problem. When the customers dial any contact numbers from Company Numbers, for talking to the customer support executives, the tone and language used by the executives should be used carefully as they are the building blocks of the perception of the customer. A good memory can be a great evidence of an emotional experience.

Category: Customer Support

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